Conflict Coaching Articles

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What's New How to Destroy Your Chances for a Raise (6/27/11) Vivian Scott Some employees think that if they suck up a little during the few weeks prior to a review, the boss will forget or overlook the fact that they’ve made mistakes, presented sloppy work, badmouthed others, had attendance issues, and generally did as little as they could to get by. Not so.   Edison: Opportunity is Disguised as Work (6/05/11) Steve Mehta Steve Mehta describes how full-time mediators become successful.   Motion Picture Comes To Life (5/06/11) Laura Kaster This is a brief summary of the 9th Circuit appeal in the Facebook case and: Facebook v.Winklevoss and its teaching for advocates in mediation. It also discusses the movie Social Network which was based on the Facebook dispute.   Conflict Resolution in the Holy Lands (4/11/11) John Shaffer I recently returned from a conflict resolution training of unusual depth and dimension. It is an experience I wish for all my family and friends, co-workers and neighbors. I say “it is” because the journey this training is a part of is not over; in fact, I’d say it has hardly begun.   Transparent Mediation: Giving Away Our Strategies (4/03/11) Alan E. Gross Mediators often offer classes that introduce and practice skills designed to convert disputes into opportunities for understanding and change. However, during meetings convened to address specific disputes, these same mediators rarely share or explain the strategies that they advocate in trainings. Failure to include training elements may miss an opportunity to benefit the parties and to facilitate acquisition of effective skills.   Conflict Coaching (3/27/11) Robin Amadei This article defines conflict coaching, describes areas in which conflict coaching can be used, and illustrates an example of how a conflict coaching process might proceed.   Playing the Role of Coach (3/14/11) Diane Cohen Someone I know works for a large retail corporation, and has been suffering fears of being fired recently. As he talks about his concerns, he speaks with anger and resignation about how other people tell him that he is being targeted to be fired and how unfair his manager is in his criticisms. As a friend, I engaged him in a dialogue about his work and the criticisms the manager was offering and asked for his objective view about the specific criticisms. It turned out that there were areas in which he thought he could improve.   Tammy Lenski Sees the Sunset of Her Career Blog (3/07/11) Tammy Lenski Six years ago, I began writing the Making Mediation Your Day Job blog. Five years ago I began blogging chapters and sections of my soon-to-be book of the same name. Two years after that, my mediation marketing book, Making Mediation Your Day Job, was released and went on, happily, to win several awards.   Teaching People To Fish In The Sea Of Conflict: The Benefits Of Conflict Coaching (1/10/11) Lorraine Segal My goal as a conflict intervention specialist is always to teach and empower others. I don’t just want to resolve a conflict for them, but help them gain skills to heal their own conflicts. Conflict coaching is a valuable approach to achieving this goal.   William Hartgering: Mediation Likeness to Improvisational Theater - Video (10/31/10) William E. Hartgering William Hartgering explains the satisfaction he gets out of mediating and seeing parties change throughout the process.   Zumeta, Zena: Joys and Satisfactions of Training - Video (9/28/10) Zena Zumeta Zena Zumeta talks about what has pleased her in terms of the field. She states that training professionals is a joy so they can in turn train and use collaborative techniques with clients and employees.   Wakeen, Terry: Personal Rewards from Mediating - Video (9/07/10) Teresa Wakeen Terry Wakeen talks about how she feels like a better person as a mediator than she did as a litigator.   Michelle LeBaron: Three Differences in Conducting Trainings - Video (7/11/10) Michelle LeBaron Michelle LeBaron talks about three things she does differently in mediation trainings she conducts: not role-playing, deepening capacities instead of teaching skills, and not teaching culture in modules.   Success Leaves Clues: A Profile Of Patricia Porter (5/31/10) Tammy Lenski A few months ago, Texas conflict coach Pattie Porter, whom I knew only via Twitter at the time, approached me about being on her BlogTalkRadio show, The Texas Conflict Coach. Ever since, I’ve been listening to Pattie’s show and have been impressed by both her practice-building strategy and the professionalism with which she carries it out.   The Psychology Of Mediation, Part I: The Mediator’s Issues Of Self And Identity (1/18/10) Elizabeth Bader The following article is excerpted from Elizabeth Bader’s forthcoming article in the Pepperdine Dispute Resolution Law Journal. The IDR cycle is the cycle of inflation, deflation and realistic resolution that typically occurs in negotiation and mediation.   Sigurdson, Glenn: Mediators Do Not Eliminate Differences - Video (1/04/10) S. Glenn Sigurdson Glenn Sigurdson believes that the role of the mediator is to work with the parties to design a process that creates an opportunity to have a conversation about their differences.   NVC Conflict Coaching (12/28/09) Ike Lasater, Julie Stiles When in conflict, we may notice that we communicate in ways that are not working; most of us, however, are not taught how to change entrenched behaviors in a way that leads us toward what we want. In this article, we explore a learning cycle based on key skills and distinctions from Nonviolent Communication that we have used to change our own behavior and to coach others through their conflicts.   Conflict Management Coaching at the Transportation Security Administration (10/19/09) Cinnie Noble, Scott Becker, Sam Slosberg In 2003, the Transportation Security Administration, (TSA), an agency of the U.S. Department of Homeland Security, initiated the development of an Integrated Conflict Management System (ICMS), as part of an innovative Model Workplace Program. A Conflict Management Coaching Program (CMCP) emerged early on as one of the many unique service delivery components of this ICMS. This article discusses how this innovative program was designed and addresses how the CMCP has emerged as an integral component of TSA’s ICMS.   Lincoln, Bill: Imparting Mediation Tools to Disputing Parties - Video (9/16/09) Bill Lincoln Bill Lincoln talks about creating the capacity in the parties in order that they are equipped with the tools needed to mediate themselves. Goal is to end with a settlement.   Marvin Johnson: Advice to Aspiring Mediators - Video (7/02/09) Marvin E. Johnson Marvin Johnson provides advice he would give to those wanting to come into the field: one must like people, have flexibility and patience, timing and intuition.   Click here for MORE ARTICLES

Edward J. Zorn serves clients needing mediation or arbitration,or help with Real Estate Transactions, Leases, Contracts, Sale and Purchases, Estate Planning, Legacy Planning, Trusts, Trustee Administration, Asset Protection, and Business Succession Planning in Corona, CA throughout Riverside, Orange and San Bernardino Counties including Corona, Norco, Riverside, Mira Loma, Chino, Chino Hills, Lake Elsinore, Canyon Lake, Menifee, Murrieta, Temecula, Ontario, Rancho Cucamonga, Anaheim Hills, Fullerton, Brea, Orange, Placentia, Tustin, Irvine and Yorba Linda.